Policies & Rates

Mike and Adriane’s Lesson Policies

Cancellations and Make-ups

  1. 24-hour Cancellation Policy:
    • Provide at least 24-hour notice to cancel or reschedule a lesson.
    • If you cancel with 24 hours notice, you will have the opportunity to reschedule in-person or online.
    • You have 2 weeks from any missed appointment to reschedule.
  2. Late Cancellations and No-shows:
    • Charges will apply for no-shows and cancellations made within 24 hours of the scheduled lesson.
  3. Illness Exception:
    • If canceling due to illness, please notify us by 10 AM on the day of the lesson to avoid charges.
  4. Weather-related Cancellations:
    • If in-person lessons are canceled due to inclement weather and adverse driving conditions: a. Online lessons via Zoom will be made available on the same day. b. If you don’t want to participate online, you have 2 weeks to reschedule the appointment.

Make-up Lessons

  1. Make-up options:
    • Reschedule for a different day/time (in-person or online)
    • Extend the next lesson to 1 hour
    • Receive a recorded lesson
  2. You have 2 weeks from the date of any missed appointment to reschedule.

Extended Absences

  • If planning to miss 2 or more lessons in a month:
    • Provide at least one week’s notice.
    • You can prorate accordingly (maximum 2 times per year).

Teacher Cancellations

  • If we (Mike or Adriane) must cancel lessons, you have the option of:
    • Prorating the missed lesson(s)
    • Scheduling a make-up lesson

Payment

  1. Lesson fees are due at the time of the lesson or can be prepaid.
  2. Payments are processed through an autopay system.
  3. Credits for allowable cancellations and extra charges for months with 5 lessons will be applied the following month once the teacher has submitted their monthly lesson count (after the month is over).

Discontinuation

  1. Provide 2 weeks’ notice to discontinue lessons.
  2. No refunds will be issued for prepaid lessons or unused credits.

Regular Scheduling

  • Regular lesson times are scheduled in advance and are considered standing appointments.

We appreciate your understanding and cooperation with these policies, which allow us to maintain a consistent and fair schedule for all our students. For any clarifications or questions about these policies, please contact Mike or Adriane directly.